WSQ Work in a Team (Online)
Course Title
Productivity and Innovation WSQ Work in a Team. (Synchronous e-learning)
Course Objectives
Upon completion of this unit, the learner will be able to:
- Apply effective communication techniques to maintain open communication.
- Resolve issues and concerns.
- Provide support to team members to achieve individual and team goals while taking into consideration diversity issues.
Course Content
- Define and align team goals with departmental and organisational goals.
- Define own and individual roles within the team and work within the team and organisation dynamics.
- Maintain open communication with team members by sharing information and discussing work related issues to achieve individual and team goals to meet organisational requirements.
- Listen to and contribute ideas and skills using appropriate communication techniques to achieve team goals.
- Demonstrate trust, respect and support towards team members in daily activities to achieve team goals.
- Identify potential areas of conflict with team members and methods to overcome them, taking into consideration diversity issues.
- Identify and resolve issues and concerns through collaborative activities with supervisor.
- Demonstrate responsibility and commitment for work done and to the achievement of individual and team goals.
- Accept and provide feedback, advice and assistance in a considerate and constructive manner to accomplish task assigned.
- Recommend improvements to established policies and procedures in a proactive manner.
