Effective Workplace Communication (Online)

Course Title

WSQ Communicate and Relate Effectively at the Workplace (Synchronous e-learning)

Course Objectives

Upon completion of this unit, the learner will be able to:

• Use effective communication techniques to interpret, clarify, analyse and respond to information received.
• Recognise workplace conflict.
• Use effective negotiation skills to tackle conflicts for a win-win outcome, taking into consideration social and cultural differences.

Course Content

Part I: Interpersonal Communication

• Interpret and analyse information received.
• Plan response to information received taking into account the social and cultural background of recipient of information.
• Use Appropriate Communication Techniques that Consider Social and Cultural Differences to Clarify and Respond to Information Received.

Part II: Recognise Conflict

• Identify Signs, Stages and Causes of Conflict with Individuals or Groups of People.
• Define the Conflict and Highlight Points of Differences / Contention Objectively, Taking into Consideration Social and Cultural Differences of Parties Involved.

Part III: Tackle Conflict Through Negotiation

• Negotiate for Mutually Acceptable Solutions by All Parties using Effective Communication and Negotiation Skills.
• Communicate Outcome of Negotiation and Propose Relevant Recommendations with Justifications to Supervisor. Bibliography Six Fundamental Patterns of Cultural Differences.

• Full	Sporeans 21 – 39 yrs old / PRs 21 yrs old & above	Sporeans 40 yrs old & above (MCES1)
  $449.40	$239.40	$155.40
  Funding Validity Period 27 May 2011 – 03 Jun 2023

  All prices inclusive of GST