Prepare for Your Salesforce Service Cloud Consultant Credential
Preparing to sit for your Service Cloud Consultant credential? Check out this trailmix that has been curated to help you get exam ready!
Prerequisite: Salesforce Administrator – Service Cloud Consultant Exam Overview – Industry Knowledge – Service Cloud for Lightning Experience – Contact Center Leadership for Executives – Service Cloud Specialist – Implementation Strategies – Contact Center Transformation – Service Cloud Solution Design – Service Cloud Efficiency – Lightning Flow for Service – Lightning Experience Rollout Specialist – Knowledge Management – Knowledge Basics for Lightning Experience – Lightning Knowledge Setup and Customization – Knowledge Search Basics – Interaction Channels – Social Customer Service Strategies – Service Cloud Agent Productivity – Omni-Channel for Lightning Experience – Artificial Intelligence for Customer Service – Embedded Service SDK for Mobile Apps – Salesforce Mobile App Rollout – Case Management – Service Cloud Basics – Create a Process for Managing Support Cases – Entitlement Management – Set Up Case Escalation and Entitlements – Contact Center Analytics – Service Metrics – Monitor Support Processes – Tips for Effective Support Reporting – Integration and Data Management – Data Migration and Service Cloud Setup – Call Center Integration for Lightning Experience – Large Data Volumes – Service Console – Service Cloud Essentials Features – Service Console Customization – Web Chat Basics – Additional Preparation – Service Cloud Transition to Lightning Experience – Certification Prep for Service Cloud Consultant Instructor-Led Course (CRT261)