This Certificate in Retail offers clear training pathways for individuals who want to acquire the relevant skills. This includes training in specialised areas, which will enable you to maximise career opportunities by gaining the right skills to be a skilled retailer.

Modules

1. L1 – Service Leadership
2. L1 – Workplace Communication
3. L1 – Productivity Improvement
4. L1 – Adapt to Change
5. L1 – Service Challenges
6. L1 – Lead for Service Excellence

The above modules are conducted on a part-time basis.

Modules

• 1. L1 – Service Leadership

  COURSE OVERVIEW:

  This course will equip learners with the necessary skills & knowledge to demonstrate the organisation’s service vision, and recognise the role that one plays in contributing to the service vision.

  This module is UTAP Claimable for NTUC members.

  Please clickherefor more information.

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  WHO SHOULD ATTEND?

  Frontline Service staff, Customer Service personnel, Operational team leaders or any customer-facing professional who wishes to upgrade themselves.

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  Entry Requirement

  Minimum Primary School Education

   

  Training Hours15:0 Hours

  Assessment Hours1:0 Hours

  Assessment Method

  Role Play and Oral Questions

   

  E-Learning

  Mode of DeliveryLecture and Presentation

  Course Fee$280.00 + 9% GST

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  SSG Training Grant is only applicable to Singaporeans & Permanent Residents, and is subject to approval.

  FULL COURSE FEE BEFORE FUNDING		NET COURSE FEE (WITH GST) PAYABLE BY CANDIDATE:
  BEFORE GST	AFTER GST	MCES SINGAPOREANS 40 YEARS AND ABOVESSG TRAINING GRANT @ 70%	SINGAPOREANS & PRS 21 YEARS AND ABOVESSG TRAINING GRANT @ 50%
  S$280.00	S$305.20	S$109.20	S$165.20